What is C number in SAP CRM-CCI - SAP Contact Center?

SAP Term: C number

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A target of a call that is transferred from the B number.

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• Key Concepts: 
  C number is a unique identifier used in the SAP Contact Center Infrastructure (CRM-CCI) to identify customer contacts. It is a 10-digit number that is assigned to each customer contact and stored in the SAP system. The C number is used to track customer interactions and provide a single point of reference for all customer contact information. 
  
  How to use it: 
  The C number is used to identify customer contacts in the SAP system. It can be used to track customer interactions, store customer contact information, and provide a single point of reference for all customer contact information. The C number can also be used to access customer records, view customer history, and generate reports. 
  
  Tips & Tricks: 
  When entering a C number into the SAP system, make sure to enter it correctly. If the C number is entered incorrectly, it may not be recognized by the system and could lead to inaccurate results. Additionally, it is important to keep track of the C numbers assigned to each customer contact as they can be used for future reference. 
  
  Related Information: 
  The C number is just one of many identifiers used in the SAP Contact Center Infrastructure (CRM-CCI). Other identifiers include the Customer ID, Account Number, and Contact ID. These identifiers are used in conjunction with the C number to provide a comprehensive view of customer interactions and contact information.