What is 'barring group' in SAP CRM-CCI - SAP Contact Center?

barring group - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A way to attach barring rules to users and user groups

barring group - Details

• 
  Key Concepts: 
  A barring group is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows administrators to restrict access to certain functions or services. It is used to control who can access certain features, such as making outbound calls, sending emails, or accessing customer data. Barring groups are typically used to ensure that only authorized personnel have access to sensitive information. 
  
  How to use it: 
  To use a barring group, an administrator must first create the group and assign users to it. The administrator can then specify which functions or services the group is allowed to access. Once the barring group is set up, users in the group will only be able to access the functions or services that have been specified. 
  
  Tips & Tricks: 
  When setting up a barring group, it is important to ensure that only authorized personnel have access to sensitive information. It is also important to regularly review and update the barring groups in order to ensure that they are up-to-date and secure. 
  
  Related Information: 
  For more information on barring groups and how they can be used in SAP Contact Center Infrastructure, please refer to the official SAP documentation.