What is barring in SAP CRM-CCI - SAP Contact Center?

SAP Term: barring

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A way to restrict outbound calls with predefined call rules, for example, blocking international calls.

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• Key Concepts: 
  Barring is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows administrators to block certain types of calls from being made or received. This feature can be used to prevent unwanted calls from being made or received, such as those from telemarketers or other unwanted callers. 
  
  How to use it: 
  Barring can be enabled or disabled in the SAP Contact Center Infrastructure (CRM-CCI) by an administrator. To enable barring, the administrator must first define the type of calls that should be blocked. This can be done by specifying a list of phone numbers, area codes, or other criteria that should be blocked. Once the criteria have been defined, the administrator can then enable barring for the specified criteria. 
  
  Tips & Tricks: 
  When using barring, it is important to remember that it is not a foolproof method for blocking unwanted calls. It is possible for callers to bypass the barring feature by using different phone numbers or area codes. Therefore, it is important to regularly review and update the list of barred numbers and area codes in order to ensure that unwanted calls are being blocked. 
  
  Related Information: 
  For more information about barring and other features of the SAP Contact Center Infrastructure (CRM-CCI), please refer to the official SAP documentation. Additionally, there are many online resources available that provide detailed instructions on how to use and configure this feature.