What is bandwidth group in SAP CRM-CCI - SAP Contact Center?

SAP Term: bandwidth group

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Part of a network defined by IP ranges, subnets, network elements, or specific user groups and which has a specific bandwidth dedicated for its voice streams.

Smart SAP Assistant

• Key Concepts: 
  Bandwidth group is a component of the SAP Contact Center Infrastructure (CRM-CCI) that allows for the grouping of different types of communication channels into one group. This allows for the efficient management of resources and the ability to prioritize certain types of communication over others. 
  
  How to use it: 
  The bandwidth group component of CRM-CCI can be used to create groups of different communication channels, such as voice, video, and text. This allows for the efficient management of resources and the ability to prioritize certain types of communication over others. The bandwidth group can also be used to set up rules for how resources are allocated among different types of communication channels. 
  
  Tips & Tricks: 
  When setting up a bandwidth group, it is important to consider the type of communication that will be used most often and prioritize it accordingly. Additionally, it is important to consider the amount of resources that will be needed for each type of communication channel and allocate them accordingly. 
  
  Related Information: 
  For more information on how to use the bandwidth group component of CRM-CCI, please refer to the SAP documentation on the topic. Additionally, there are many online tutorials available that provide step-by-step instructions on how to set up a bandwidth group.