What is bandwidth control in SAP CRM-CCI - SAP Contact Center?

SAP Term: bandwidth control

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A way to reserve bandwidth for voice stream of a location.

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• Key Concepts: 
  Bandwidth control is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows administrators to set limits on the amount of data that can be transferred between the contact center and its customers. This helps to ensure that the contact center does not become overloaded with requests and can maintain a high level of service.
  
  How to use it: 
  Bandwidth control is configured in the CRM-CCI settings. Administrators can set limits on the amount of data that can be transferred between the contact center and its customers. This helps to ensure that the contact center does not become overloaded with requests and can maintain a high level of service.
  
  Tips & Tricks: 
  It is important to set realistic limits on bandwidth control, as setting too low of a limit may cause customer requests to be rejected or delayed. It is also important to monitor bandwidth usage regularly to ensure that it is not exceeding the set limits.
  
  Related Information: 
  For more information on bandwidth control, please refer to the SAP Contact Center Infrastructure documentation. Additionally, there are many online resources available that provide tips and tricks for configuring and managing bandwidth control in CRM-CCI.