What is B number in SAP CRM-CCI - SAP Contact Center?

SAP Term: B number

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A target of a call or a message.

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• Key Concepts: 
  B number is a unique identifier used in the SAP Contact Center Infrastructure (CRM-CCI) to identify a customer or contact. It is a 10-digit number that is assigned to each customer or contact when they are added to the system. The B number is used to track customer interactions and activities within the system. 
  
  How to use it: 
  The B number is used to identify customers and contacts within the SAP Contact Center Infrastructure. It can be used to search for customers and contacts, as well as to track customer interactions and activities. The B number can also be used to access customer information, such as contact details, order history, and more. 
  
  Tips & Tricks: 
  When entering a B number into the system, make sure that it is entered correctly. If the B number is entered incorrectly, it may not be able to be found in the system. Additionally, make sure that the B number is up-to-date and accurate, as this will ensure that customer information is accurate and up-to-date. 
  
  Related Information: 
  The B number is just one of many identifiers used in the SAP Contact Center Infrastructure. Other identifiers include customer IDs, contact IDs, and more. Additionally, there are other features of the SAP Contact Center Infrastructure that can be used to track customer interactions and activities, such as call logs and activity logs.