What is audio file in SAP CRM-CCI - SAP Contact Center?

SAP Term: audio file

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A recorded file that can be used to make prompt files and prompts

Smart SAP Assistant

• Key Concepts: 
  An audio file is a type of digital file that contains sound data. In the context of SAP Contact Center, audio files are used to store recordings of customer interactions. These recordings can be used for quality assurance, training, and other purposes. 
  
  How to use it: 
  Audio files can be accessed through the SAP Contact Center interface. To access an audio file, users must first log into the system and navigate to the “Recordings” tab. From there, they can search for a specific recording or browse through all recordings. Once they have found the desired recording, they can click on it to open and listen to it. 
  
  Tips & Tricks: 
  It is important to note that audio files are stored in a compressed format, so they may not sound as clear as other types of audio files. Additionally, users should be aware that audio files can take up a significant amount of storage space, so it is important to delete any unnecessary recordings. 
  
  Related Information: 
  For more information about audio files in SAP Contact Center, please refer to the official documentation available on the SAP website. Additionally, users may find helpful tutorials and videos online that provide step-by-step instructions on how to use audio files in SAP Contact Center.