What is answering button in SAP CRM-CCI - SAP Contact Center?

SAP Term: answering button

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: The button on a telephony application's user interface that can be clicked to accept an incoming call.

Smart SAP Assistant

• Key Concepts: 
  An Answering Button is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows agents to answer incoming calls quickly and efficiently. It is a button on the agent's screen that, when pressed, will automatically connect the agent to the caller. The Answering Button also allows agents to quickly transfer calls to other agents or departments. 
  
  How to Use It: 
  To use the Answering Button, agents must first log into the SAP Contact Center Infrastructure (CRM-CCI). Once logged in, they will see a button on their screen labeled “Answer”. When an incoming call is received, the agent can press this button to connect with the caller. The Answering Button can also be used to transfer calls to other agents or departments. 
  
  Tips & Tricks: 
  When using the Answering Button, it is important for agents to be aware of their surroundings and make sure that they are not disturbing other people in the office. Additionally, it is important for agents to be aware of any time limits that may be associated with answering calls and make sure that they are not taking too long to answer. 
  
  Related Information: 
  The Answering Button is part of the SAP Contact Center Infrastructure (CRM-CCI). For more information about this product, please visit SAP’s website at https://www.sap.com/products/crm-cci.html.