What is Survey Tool in SAP CRM-CA - CRM Cross-Application Components?

SAP Term: Survey Tool

• Component: CRM-CA

• Component Name: CRM Cross-Application Components

• Description: Tool used to manage surveys, such as questionnaires, opinion polls or evaluation forms, for example as part of a marketing campaign or a customer satisfaction survey. The Survey Tool consists of the following components: A maintenance component to create, maintain, create versions of and translate surveys A server component to handle requests, condense and forward results to an analysis component Interfaces for application-specific needs An analysis component to evaluate survey results

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• Key Concepts: 
  Survey Tool is a component of the SAP CRM Cross-Application Components. It is used to create surveys and questionnaires that can be used to collect customer feedback and insights. The surveys can be distributed via email, SMS, or web links. The collected data can then be analyzed and used to improve customer experience.
  
  How to use it: 
  To use the Survey Tool, first create a survey or questionnaire using the available templates. Then, distribute the survey via email, SMS, or web link. Once the survey is completed, the collected data can be analyzed and used to improve customer experience.
  
  Tips & Tricks: 
  When creating a survey, make sure to keep it short and concise. Ask only relevant questions that will help you gain valuable insights into customer experience. Also, make sure to provide clear instructions on how to complete the survey.
  
  Related Information: 
  The Survey Tool is part of the SAP CRM Cross-Application Components. It is also related to other components such as Customer Relationship Management (CRM), Customer Service (CS), and Sales & Distribution (SD).