What is survey suite in SAP CRM-CA - CRM Cross-Application Components?

SAP Term: survey suite

• Component: CRM-CA

• Component Name: CRM Cross-Application Components

• Description: Tool to manage different types of surveys for example, questionnaires, opinion polls or evaluation sheets. The survey suite consists of a tree structure on the left side of the screen, and the surveys can be displayed on the right side of the screen.

Smart SAP Assistant

• Key Concepts: 
  Survey Suite is a component of the SAP CRM Cross-Application Components. It enables users to create and manage surveys, analyze survey results, and generate reports. Surveys can be used to collect customer feedback, measure customer satisfaction, and gain insights into customer behavior.
  
  How to use it: 
  Survey Suite can be used to create surveys with multiple question types, such as multiple choice, open-ended questions, and rating scales. Surveys can be distributed via email or web links. Once the survey is completed, the results can be analyzed and reports can be generated.
  
  Tips & Tricks: 
  When creating surveys, it is important to keep the questions concise and relevant. It is also important to ensure that the survey is easy to understand and navigate. Additionally, it is important to provide clear instructions on how to complete the survey.
  
  Related Information: 
  Survey Suite is part of the SAP CRM Cross-Application Components. Other components include Customer Interaction Center (CIC), Customer Relationship Management (CRM), and Business Partner Management (BPM).