What is 'customer status' in SAP CRM-ANA - CRM Analytics?

customer status - Overview

• Component: CRM-ANA

• Component Name: CRM Analytics

• Description: Expresses whether the customer is active or lost.

customer status - Details

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  Key Concepts: 
  Customer status is a feature of SAP CRM Analytics that allows users to track the status of their customers. It provides an overview of customer activities, such as orders, payments, and interactions with customer service. This helps users to better understand their customers and make informed decisions about how to best serve them. 
  
  How to use it: 
  To use customer status in SAP CRM Analytics, users must first create a customer profile. This profile includes information such as contact details, order history, payment history, and any other relevant data. Once the profile is created, users can then view the customer status in the analytics dashboard. The dashboard will show the customer’s current status, as well as any changes that have occurred over time. 
  
  Tips & Tricks: 
  When creating a customer profile in SAP CRM Analytics, it is important to include as much information as possible. This will ensure that the customer status is accurate and up-to-date. Additionally, users should regularly review the customer status to ensure that they are providing the best possible service to their customers. 
  
  Related Information: 
  SAP CRM Analytics also offers other features such as customer segmentation and predictive analytics. These features can help users better understand their customers and make more informed decisions about how to best serve them. Additionally, SAP offers a range of other products and services