What is draft service request in SAP CEC-YIC-CEA - SAP Hybris Citizen Engagement Accelerator?

SAP Term: draft service request

• Component: CEC-YIC-CEA

• Component Name: SAP Hybris Citizen Engagement Accelerator

• Description: A draft service request is one that has been partially completed. A draft can be reopened as required, and will remain associated with the citizen's account until it is deleted or it is completed and submitted.

Smart SAP Assistant

• Key Concepts: 
  A draft service request is a feature of the CEC-YIC-CEA SAP Hybris Citizen Engagement Accelerator. It allows citizens to submit service requests to their local government or municipality. The requests are stored in a draft state until they are approved by the relevant authority. 
  
  How to use it: 
  To use the draft service request feature, citizens must first create an account on the CEC-YIC-CEA SAP Hybris Citizen Engagement Accelerator. Once they have done this, they can submit their service request and it will be stored in a draft state until it is approved by the relevant authority. 
  
  Tips & Tricks: 
  When submitting a service request, make sure to provide as much detail as possible. This will help the relevant authority understand your request and make it easier for them to approve it. Additionally, make sure to check back regularly to see if your request has been approved. 
  
  Related Information: 
  The CEC-YIC-CEA SAP Hybris Citizen Engagement Accelerator also offers other features such as tracking requests, submitting feedback, and receiving notifications about changes in services or policies. Additionally, citizens can access information about their local government or municipality such as contact details and upcoming events.