What is service call mapping in SAP CEC-SRV-FSM - ?

SAP Term: service call mapping

• Component: CEC-SRV-FSM

• Component Name:

• Description: Field Service Management With these settings, you can map statuses used in the Enterprise Resource Planner ERP System and the statuses in SAP Field Service Management. The mapped statuses will then reflect in the Planning and Dispatching application.

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• Key Concepts: 
  Service call mapping is a feature of the SAP CEC-SRV-FSM component that allows users to map service calls to specific service orders. This feature enables users to quickly and easily identify which service orders are associated with a particular service call. 
  
  How to use it: 
  To use the service call mapping feature, users must first create a service order in the SAP system. Once the service order is created, users can then map the service call to the service order by entering the relevant information into the mapping fields. The mapping fields include the service call number, the customer name, and the service order number. Once all of the information is entered, users can save the mapping and it will be stored in the SAP system. 
  
  Tips & Tricks: 
  When creating a service order, it is important to ensure that all of the necessary information is entered correctly. This will help ensure that the mapping process is successful and that all of the relevant information is stored in the SAP system. Additionally, it is important to keep track of all of the mappings that have been created so that they can be easily accessed when needed. 
  
  Related Information: 
  For more information about using the service call mapping feature in SAP CEC-SRV-FSM, please refer to SAP's official documentation on this topic. Additionally, there are many online resources available that provide detailed instructions on how to use this feature.