What is service call in SAP CEC-SRV-FSM - ?

SAP Term: service call

• Component: CEC-SRV-FSM

• Component Name:

• Description: Field Service Management A service call indicates a request from a customer related to a certain problem or a desired service. Multiple activities can be associated with a single service call.

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• Key Concepts: 
  A service call is a request for assistance from a customer to a service provider. In the context of SAP, it is a request for help from an SAP customer to an SAP service provider. The CEC-SRV-FSM component is part of the SAP Customer Engagement and Commerce (CEC) suite and provides a framework for managing service calls. 
  
  How to use it: 
  The CEC-SRV-FSM component enables customers to create service calls and track their progress. It also allows service providers to manage and respond to service calls. The component provides features such as automated notifications, task management, and reporting. 
  
  Tips & Tricks: 
  When creating a service call, be sure to provide as much detail as possible so that the service provider can quickly understand the issue and provide an appropriate response. Additionally, be sure to keep track of the progress of your service call so that you can follow up if necessary. 
  
  Related Information: 
  For more information on the CEC-SRV-FSM component, please refer to the SAP Help Portal or contact your local SAP representative.