What is moment set in SAP CEC-SRV-FSM - ?

SAP Term: moment set

• Component: CEC-SRV-FSM

• Component Name:

• Description: Field Service Management In the Self-Service app, a series of Moments can be grouped together to form a Moment Set, which represents all dialogs displayed to the customer during the course of the service request creation flow initiated from the Self-Service app.

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• Key Concepts: 
  Moment Set is a component of the SAP CEC-SRV-FSM (Customer Engagement and Commerce Service for Field Service Management) that allows users to define and manage the moments in a service process. It enables users to define the sequence of activities that need to be performed in order to complete a service process. Moment Sets are used to define the order of activities, such as when a technician should arrive at a customer's location, when they should start work, and when they should finish. 
  
  How to use it: 
  To use Moment Sets, users must first create a Moment Set Template. This template defines the sequence of activities that need to be performed in order to complete a service process. Once the template is created, users can then create individual Moment Sets based on the template. Each Moment Set will contain specific information about the service process, such as the technician's arrival time, start time, and finish time. 
  
  Tips & Tricks: 
  When creating Moment Sets, it is important to ensure that all of the necessary information is included. This includes the technician's arrival time, start time, and finish time. Additionally, it is important to ensure that all of the activities in the Moment Set are properly sequenced so that they can be completed in an efficient manner. 
  
  Related Information: 
  For more information on Moment Sets and how to use them, please refer to SAP's documentation on CEC-SRV-FSM (Customer Engagement and Commerce Service for Field Service Management). Additionally, there are many online tutorials available that provide step-by-step instructions on how to create and manage Moment Sets.