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Component: CEC-SRV-FSM
Component Name:
Description: Field Service Management A Moment represents a dialog scenario or selection that is displayed to a customer in the Self-Service app. This can include a dialog prompting the customer to call a number, a dialog prompting the customer to selecta date/time for a requested service, etc.
Key Concepts: Moment is a term used in the SAP CEC-SRV-FSM component. It is a point in time when a certain event or action occurs. It is used to track the progress of a process or task and can be used to measure the duration of an event or action. How to use it: Moments are used to track the progress of a process or task. They can be used to measure the duration of an event or action, as well as to identify when an event or action occurred. Moments can also be used to compare different processes or tasks and identify areas for improvement. Tips & Tricks: When using moments, it is important to ensure that they are accurately recorded and tracked. This will help ensure that processes and tasks are completed in a timely manner and that any areas for improvement are identified quickly. Related Information: Moments are related to other terms such as milestones, checkpoints, and deadlines. These terms are all used to track the progress of a process or task and measure the duration of an event or action.