What is Customer Self-Service in SAP CEC-SRV-FSM - ?

SAP Term: Customer Self-Service

• Component: CEC-SRV-FSM

• Component Name:

• Description: Field Service Management The Customer Self-Service application is used to create and manage a service chatbot that can be used by customers to report issues and request servicing or maintenance of equipment.

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• Key Concepts: 
  Customer Self-Service is a component of the SAP Customer Experience (CEC) suite that enables customers to manage their own service requests and inquiries. It provides customers with a self-service portal where they can submit service requests, track their progress, and receive updates on their requests. The CEC-SRV-FSM component is the foundation for this self-service portal, providing the necessary infrastructure and tools to enable customers to manage their own service requests. 
  
  How to Use it: 
  The CEC-SRV-FSM component provides customers with a self-service portal where they can submit service requests, track their progress, and receive updates on their requests. Customers can also access the portal to view their service history, check the status of their requests, and view any related documents or attachments. The portal also allows customers to create and manage their own service profiles, which can be used to store contact information and preferences for future use. 
  
  Tips & Tricks: 
  When using the Customer Self-Service portal, it is important to ensure that all customer information is kept secure and confidential. Additionally, customers should be aware of any applicable terms and conditions when submitting service requests or accessing the portal. 
  
  Related Information: 
  The CEC-SRV-FSM component is part of the SAP Customer Experience suite, which includes other components such as SAP Hybris Cloud for Customer (C4C), SAP Hybris Marketing (HMC), and SAP Hybris Commerce (HCC). These components provide additional features and capabilities that can be used in conjunction with Customer Self-Service to provide a comprehensive customer experience.