What is interaction log in SAP CEC-EC - Engagement Center?

SAP Term: interaction log

• Component: CEC-EC

• Component Name: Engagement Center

• Description: The record of a customer interaction containing information, such as notes, tags, and business transactions.

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• Key Concepts: 
  Interaction Log is a feature of the SAP CEC-EC Engagement Center that allows users to track and store all customer interactions. It stores all customer interactions in a single, centralized location, making it easy to access and review customer data. The log also provides a timeline of customer interactions, allowing users to quickly identify trends and patterns in customer behavior. 
  
  How to use it: 
  The Interaction Log can be accessed from the Engagement Center dashboard. Once opened, users can view all customer interactions in chronological order. The log also allows users to filter by date range, customer type, and interaction type. Additionally, users can search for specific interactions using keywords or phrases. 
  
  Tips & Tricks: 
  When using the Interaction Log, it is important to keep track of customer interactions over time. This will help identify any patterns or trends in customer behavior that may be useful for future marketing campaigns or product development. Additionally, it is important to regularly review the log for any discrepancies or errors that may have occurred during the interaction process. 
  
  Related Information: 
  The Interaction Log is part of the SAP CEC-EC Engagement Center suite of tools. Other features of the Engagement Center include Customer Relationship Management (CRM), Social Media Integration, and Analytics & Reporting. Additionally, the Engagement Center integrates with other SAP products such as SAP HANA and SAP Cloud Platform.