What is engagement context in SAP CEC-EC - Engagement Center?

SAP Term: engagement context

• Component: CEC-EC

• Component Name: Engagement Center

• Description: The central work environment for an agent that contains all attributes and object references that support the control and orchestration of the communication process, the interaction process, and the supported business processes for an interaction with a customer. The engagement context also provides the main tools for the agent.

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• Key Concepts: 
  Engagement context is a feature of the SAP CEC-EC Engagement Center that allows users to store and manage customer data in one place. It provides a single view of customer data, including contact information, preferences, and past interactions. This allows users to quickly access relevant customer information and provide personalized service. 
  
  How to use it: 
  Engagement context can be used to store customer data in one place, allowing users to quickly access relevant information. It can also be used to track customer interactions, such as emails, phone calls, and meetings. This allows users to provide personalized service and build better relationships with customers. 
  
  Tips & Tricks: 
  When using engagement context, it is important to ensure that all customer data is up-to-date and accurate. This will help ensure that users are providing the best possible service to customers. Additionally, it is important to regularly review customer data to ensure that it is still relevant and up-to-date. 
  
  Related Information: 
  For more information on engagement context, please refer to the SAP CEC-EC Engagement Center documentation. Additionally, there are many online resources available that provide tips and tricks for using engagement context effectively.