What is account in SAP CEC-EC - Engagement Center?

SAP Term: account

• Component: CEC-EC

• Component Name: Engagement Center

• Description: A representation of the customer and all their data. Organizations and companies are referred to as 'corporate accounts', and private individuals as 'individual accounts'.

Smart SAP Assistant

• Key Concepts: 
  An account in SAP CEC-EC Engagement Center is a customer profile that stores information about the customer, such as contact information, preferences, and past interactions. It is used to provide personalized customer service and to track customer interactions. 
  
  How to use it: 
  Accounts can be created manually or automatically when customers interact with the system. When creating an account, the customer's contact information and preferences can be entered. This information can then be used to provide personalized customer service and to track customer interactions. 
  
  Tips & Tricks: 
  When creating an account, it is important to ensure that all of the customer's contact information is accurate and up-to-date. This will help ensure that customers receive the best possible service. Additionally, it is important to keep track of customer interactions so that any issues can be addressed quickly and efficiently. 
  
  Related Information: 
  SAP CEC-EC Engagement Center also provides tools for managing customer accounts, such as the ability to view account history and update contact information. Additionally, there are tools for managing customer preferences and tracking customer interactions.