What is skill in SAP CA-ML-RAI - SAP Conversational AI?

SAP Term: skill

• Component: CA-ML-RAI

• Component Name: SAP Conversational AI

• Description: A block of conversation that has a clear purpose and that your chatbot can execute to achieve a goal. A skill can be as simple as the ability to greet someone, but it can also be more complex, like giving suggestions based on information provided by the user.

Smart SAP Assistant

• Key Concepts: 
  A skill in SAP Conversational AI is a set of intents and entities that are used to create a conversation flow. It is the building block of a chatbot, and it is used to define the conversation logic. Skills can be used to answer questions, provide information, or perform tasks. 
  
  How to use it: 
  To create a skill, you need to define the intents and entities that will be used in the conversation flow. Intents are the user’s intentions, while entities are the data that will be used to fulfill those intentions. Once you have defined the intents and entities, you can create a conversation flow by connecting them with each other. 
  
  Tips & Tricks: 
  When creating a skill, it is important to think about how users will interact with it. Make sure that your intents and entities are clear and easy to understand, and that your conversation flow is logical and easy to follow. Additionally, make sure to test your skill before deploying it so that you can identify any potential issues. 
  
  Related Information: 
  For more information on skills in SAP Conversational AI, please refer to the official documentation: https://cai.tools.sap/docs/concepts/skills