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Component: CA-EPT-SMI
Component Name: Social Media Intelligence Foundation
Description: The mode in which the social data is harvested from social media channels and social media data providers.
Key Concepts: Social media data retrieval mode is a feature of the SAP Social Media Intelligence (SMI) Foundation component. It allows users to access and analyze data from social media platforms such as Twitter, Facebook, and Instagram. The data can be used to gain insights into customer sentiment, brand awareness, and market trends. How to use it: The social media data retrieval mode can be used to access and analyze data from social media platforms. To do this, users must first create an account on the platform they wish to access. Once the account is created, users can then configure the SMI Foundation component to connect to the platform and retrieve the desired data. The retrieved data can then be analyzed using the SMI Foundation's analytics tools. Tips & Tricks: When configuring the SMI Foundation component for social media data retrieval, it is important to ensure that all of the necessary permissions are granted. Additionally, users should ensure that they are familiar with the platform's terms of service before accessing any data. Related Information: The SAP Social Media Intelligence (SMI) Foundation component is part of the SAP Customer Experience portfolio. It provides users with a comprehensive set of tools for analyzing customer sentiment, brand awareness, and market trends from social media platforms. Additionally, it provides users with access to a wide range of third-party data sources such as news outlets and blogs.