What is substitute in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

SAP Term: substitute

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: Representative for a Workplace user. You can assign various authorizations to a substitute. These include access authorization to inbox, outbox, private folders, or shared folders. If the substitute is activated, they can log on to the Workplace user's mailbox.

Smart SAP Assistant

• Key Concepts: 
  Substitute is a feature in the SAP Communication Services component that allows users to assign a substitute user to handle their communication tasks in their absence. This feature is useful for companies that need to ensure that communication tasks are handled even when the primary user is unavailable. 
  
  How to use it: 
  To assign a substitute user, the primary user must first create a substitute profile in the SAP system. This profile will contain information about the substitute user, such as their name, contact information, and any other relevant details. Once the profile is created, the primary user can then assign the substitute user to handle their communication tasks. 
  
  Tips & Tricks: 
  When assigning a substitute user, it is important to make sure that they have access to all of the necessary tools and resources needed to complete the communication tasks. Additionally, it is important to ensure that the substitute user has been properly trained on how to use the SAP Communication Services component. 
  
  Related Information: 
  For more information on how to use the Substitute feature in SAP Communication Services, please refer to the official SAP documentation. Additionally, there are many online resources available that provide detailed tutorials and step-by-step instructions on how to use this feature.