What is case management in SAP BC-SRV-CM - Case Management?

SAP Term: case management

• Component: BC-SRV-CM

• Component Name: Case Management

• Description: Component for the processing of cases.

Smart SAP Assistant

• Key Concepts: 
  Case management is a component of the SAP Business Suite that enables organizations to manage and track customer cases. It provides a comprehensive set of tools to help organizations manage customer cases from start to finish. It also provides a centralized repository for all customer case information, allowing for easy access and retrieval of data. 
  
  How to use it: 
  Case management can be used to create, track, and manage customer cases. It allows users to assign tasks, set deadlines, and track progress on customer cases. It also provides a centralized repository for all customer case information, allowing for easy access and retrieval of data. Additionally, it provides tools for reporting and analytics, allowing users to gain insights into customer cases. 
  
  Tips & Tricks: 
  When using case management, it is important to ensure that all customer case information is up-to-date and accurate. Additionally, it is important to ensure that all tasks are assigned to the appropriate personnel and that deadlines are met. Finally, it is important to use the reporting and analytics tools provided by case management in order to gain insights into customer cases. 
  
  Related Information: 
  Case management is part of the SAP Business Suite and is closely related to other components such as SAP Customer Relationship Management (CRM) and SAP Service Management (SM). Additionally, case management can be integrated with other systems such as SAP ERP or SAP HANA in order to provide a more comprehensive view of customer cases.