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Component: AP-XCR
Component Name: CRM Customer Relationship Management
Description: The selling of standardized service products to customers. This includes processing customer quotes, planning and executing sales orders with service provision documented in service confirmations. The services provided are invoiced, and customers' payments are monitored. Accounting is continually updated throughout the integration scenario.
Key Concepts: Sell Standardized Services is a component of the SAP Customer Relationship Management (CRM) module. It enables companies to create and manage standardized services that can be sold to customers. This includes services such as installation, maintenance, and repair. It also allows companies to track customer service requests and manage customer service contracts. How to Use it: The Sell Standardized Services component of SAP CRM can be used to create and manage standardized services that can be sold to customers. This includes services such as installation, maintenance, and repair. It also allows companies to track customer service requests and manage customer service contracts. The component also provides tools for creating and managing service catalogs, pricing models, and service level agreements. Tips & Tricks: When creating a service catalog, it is important to consider the needs of the customer. Make sure that the services offered are relevant to the customer’s needs and that they are priced competitively. Additionally, it is important to ensure that the services are easy to understand and use. Related Information: The Sell Standardized Services component of SAP CRM is closely related to other components such as Service Level Agreements (SLAs), Service Contracts, and Service Catalogs. Additionally, it is important to consider how this component interacts with other components of the SAP CRM system such as Sales Force Automation (SFA) and Customer Relationship Management (CRM).