What is SAP Support Request Processing in SAP (AP-SSR - CRM-SAP Support Request Processing)?

SAP Term: SAP Support Request Processing

• Component: AP-SSR

• Component Name: CRM-SAP Support Request Processing

• Description: The processing of SAP support requests created by users of an SAP system at customer site to report incidents, or by the SAP system itself on the basis of health checks.

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• Key Concepts: 
  SAP Support Request Processing is a component of the SAP Customer Relationship Management (CRM) system. It is used to manage customer service requests and provide support to customers. It enables customers to submit service requests, track their progress, and receive timely responses from SAP support staff. 
  
  How to use it: 
  To use SAP Support Request Processing, customers must first create an account with SAP. Once the account is created, customers can log in and submit service requests. The requests are then routed to the appropriate support staff who will respond with a resolution or further instructions. Customers can track the progress of their requests and receive notifications when their requests are resolved. 
  
  Tips & Tricks: 
  When submitting a service request, be sure to provide as much detail as possible. This will help the support staff quickly identify and resolve the issue. Additionally, be sure to check your email regularly for updates on your request. 
  
  Related Information: 
  For more information on SAP Support Request Processing, please visit the SAP website at https://www.sap.com/products/crm/support-request-processing.html