What is Service Request Processing With Service Level Objectives in SAP AP-SRP - CRM Service Request Processing?

SAP Term: Service Request Processing With Service Level Objectives

• Component: AP-SRP

• Component Name: CRM Service Request Processing

• Description: The processing of service requests including the check for relevant service level objectives. Due dates for the services are calculated based on these service level objectives.

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• Key Concepts: 
  Service Request Processing with Service Level Objectives (SLO) is a component of SAP CRM that enables organizations to manage service requests and ensure that they are completed within the agreed-upon service level objectives. It allows organizations to define service level objectives for each service request, track progress, and measure performance against those objectives. 
  
  How to use it: 
  Service Request Processing with Service Level Objectives can be used to manage service requests from customers, partners, and employees. It allows organizations to define service level objectives for each request, track progress, and measure performance against those objectives. The component also provides tools for monitoring and reporting on service request performance. 
  
  Tips & Tricks: 
  When setting up Service Request Processing with Service Level Objectives, it is important to ensure that the service level objectives are realistic and achievable. It is also important to ensure that the system is configured correctly so that it can accurately track progress and measure performance against the objectives. 
  
  Related Information: 
  For more information on Service Request Processing with Service Level Objectives, please refer to the SAP Help Portal or contact your SAP representative.