What is Service Request Processing With External Requesting in SAP AP-SRP - CRM Service Request Processing?

SAP Term: Service Request Processing With External Requesting

• Component: AP-SRP

• Component Name: CRM Service Request Processing

• Description: The forwarding of a service request to an external provider system.

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• Key Concepts: 
  Service Request Processing with External Requesting Component (AP-SRP CRM Service Request Processing) is a feature of SAP Customer Relationship Management (CRM) that enables customers to submit service requests to an external service provider. The service provider can then process the request and provide a response back to the customer. This feature allows customers to quickly and easily submit service requests and receive responses in a timely manner. 
  
  How to use it: 
  To use Service Request Processing with External Requesting Component, customers must first create a service request in SAP CRM. This can be done by selecting the “Create Service Request” option from the main menu. Once the request is created, it can be sent to an external service provider for processing. The external service provider will then process the request and provide a response back to the customer. 
  
  Tips & Tricks: 
  When creating a service request, it is important to provide as much detail as possible so that the external service provider can quickly and accurately process the request. Additionally, customers should ensure that they have all of the necessary information on hand before submitting a request, such as contact information, product details, and any other relevant information. 
  
  Related Information: 
  For more information on Service Request Processing with External Requesting Component, please refer to SAP’s official documentation on the topic. Additionally, customers can contact their local SAP representative for further assistance.