What is master incident in SAP AP-LM-SPC - CRO14-Service Provider Cockpit?

SAP Term: master incident

• Component: AP-LM-SPC

• Component Name: CRO14-Service Provider Cockpit

• Description: An incident used to group multiple incidents of the same type into a single incident. The resolution of the master incident is inherited to all of the child incidents, reducing the cycle time and leading to a standardized resolution process. A master incident is reported directly in the Service Provider Cockpit.

Smart SAP Assistant

• Key Concepts: 
  A master incident is a type of incident in SAP's Service Provider Cockpit (SPC) component of the AP-LM-SPC CRO14 module. It is used to group together multiple related incidents into one master incident, allowing for easier tracking and management. 
  
  How to use it: 
  To create a master incident, the user must first create a new incident in the SPC component. Then, they can add related incidents to the master incident by selecting the “Add Incident” option from the menu. The user can then assign a priority level and status to the master incident, as well as add notes and comments. 
  
  Tips & Tricks: 
  When creating a master incident, it is important to assign a priority level that reflects the urgency of all of the related incidents. Additionally, it is helpful to add notes and comments to provide more context for other users who may be viewing the master incident. 
  
  Related Information: 
  For more information on using master incidents in SAP's Service Provider Cockpit component, please refer to SAP's official documentation here: https://help.sap.com/viewer/product/AP_LM_SPC_CRO14/14/en-US/f3d7f9a8b2c04e6f9a7d3c8b2f5e4d1a.html