How To Fix CRM_MKT_EXTERNAL016 - Erreur lors appel fonction passerelle RFC 'com_invoke' (méthode COM &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 016

• Message text: Erreur lors appel fonction passerelle RFC 'com_invoke' (méthode COM &1)

Quelle est la cause de ce problème?

The connection from CRM to the COM server via the RFC Gateway was set
up successfully (no errors).
The application then tried to execute the COM server's indicated COM
method using the "com_invoke" function of the RFC Gateway.
At this point, an error occurred during commumincation between CRM and
the RFC Gateway.
The subsequent message (English text) in the application log is the
error message originating from the RFC Gateway itself.

Comment corriger cette erreur?

This error can have several causes:
In order to connect between the RFC Gateway and the COM server,
information about this COM server must be maintained in the Customizing
table CRMC_EXT_SERVER for the connection you require. The RFC Gateway
requires the following information in order to find the correct COM
server:
Name of the COM TypeLibrary
Name of the COM class
Name of the interface that the COM methods offer
One or more of these names may be incorrect. Use the function
<DS:TRAN.SM30>Maintain table views</> to check these values by
examining the contents of the CRMC_EXT_SERVER table. Refer to the
documentation for the external product that this COM server offers to
find out more information about it.
The RFC Gateway may not have started up on the Windows machine or the
CRM server cannot access the Windows machine via the network. Contact
the system administrator for the Windows machine.
The RFC Gateway needs a translation table that translates the RFC
interfaces and data structures into COM interfaces and data structures,
and vice versa. This table is saved as an XML file and provided to the
RFC Gateway when it is started. Ask the administrator of the Windows
machine to check the start parameters for the RFC Gateway. For more
information, consult the documentation for the RFC Gateway.
Also, review the <DS:TRAN.SM21>system log</> in CRM.

Extrait du message d'erreur du système SAP. Copyright SAP SE.