How To Fix BCOMEC033 - La ligne &1 sur laquelle l'appel doit être transféré n'est pas autorisée

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 033

• Message text: La ligne &1 sur laquelle l'appel doit être transféré n'est pas autorisée

Quelle est la cause de ce problème?

You want to deflect a call to the connection &V1&. This is not
allowed. Possible reasons:
1. The telephone number is not valid
2. Incoming calls cannot be deflected to this connection without first
being accepted.
Further information on the external software component:
&V3&

Réponse du système

The call is not deflected. It still exists on your connection.

Comment corriger cette erreur?

Choose a different number. If the required number is not offered, you
can either assign yourself a different number group in the
<DS:TRAN.SPHA>user-dependent settings</> of SAPphone or ask your
system administrator to insert a new number in your number group.

Procédure pour les administrateurs système

In order to insert a new number in a number group, start the SAPphone
<DS:TRAN.SPHB>system administration</> and choose 'Goto -> Deflect ->
Maintain numbers' in order to create a new number, and 'Goto -> Deflect
-> Maintain groups' in order to add the number to a group.
The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Extrait du message d'erreur du système SAP. Copyright SAP SE.