How To Fix XX_FI_MASK009 - Action cannot be completed; processing contains blocked personal data

SAP Error Message - Details

• Message type: E = Error

• Message class: XX_FI_MASK - Mask data in reports

• Message number: 009

• Message text: Action cannot be completed; processing contains blocked personal data

What causes this issue?

You want to change or delete data. This data includes personal data that
is blocked from processing.

System Response

The system does not process any data for customers or vendors that are
blocked in order to protect personal data. You cannot change any data
related to these customers or vendors.

How to fix this error?

Special authorization is needed to change or delete data containing
blocked customers or vendors.
Only selected business users can be provided with such authorization.
Contact your system administrator for more information.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XX_FI_MASK009 - Action cannot be completed; processing contains blocked personal data ?

  The SAP error message XX_FI_MASK009 indicates that an action cannot be completed because the processing involves blocked personal data. This typically relates to data protection regulations, such as the General Data Protection Regulation (GDPR) in the European Union, which restricts the processing of personal data under certain conditions.
  Cause:
  
  
  Blocked Personal Data: The data you are trying to process is marked as blocked due to compliance with data protection laws. This could be due to:
  
  The data being subject to a legal hold.
  The data being flagged for deletion or anonymization.
  The user not having the necessary authorizations to access or process the data.
  
  
  
  Data Protection Settings: The system may have specific settings that prevent the processing of certain personal data to ensure compliance with data protection regulations.
  
  
  Solution:
  
  
  Check Data Status: Verify the status of the personal data you are trying to process. Ensure that it is not marked as blocked or subject to any restrictions.
  
  
  Authorization Check: Ensure that you have the necessary authorizations to access and process the data. If you do not have the required permissions, contact your system administrator or security team.
  
  
  Review Data Protection Settings: Consult with your SAP security or compliance team to review the data protection settings in your system. They may need to adjust the settings or provide guidance on how to proceed.
  
  
  Data Deletion/Anonymization: If the data is indeed blocked for deletion or anonymization, you may need to follow the appropriate procedures to either delete or anonymize the data before attempting to process it again.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to the error message and the context in which it occurs.
  
  
  Contact SAP Support: If the issue persists and you cannot determine the cause or solution, consider reaching out to SAP support for assistance.
  
  
  Related Information:
  
  GDPR Compliance: Understanding the implications of GDPR and how it affects data processing in SAP systems is crucial. Organizations must ensure that they comply with data protection regulations to avoid legal issues.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context and solutions.
  User Training: Ensure that users are trained on data protection policies and the importance of handling personal data appropriately within the SAP system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.