How To Fix XS840 - No delivery to & because pager/SMS service returned an error

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 840

• Message text: No delivery to & because pager/SMS service returned an error

What causes this issue?

The message was processed correctly in the SAP system. The message could
not be delivered to recipient &V1& however. The SMS service used
returned an error.
Information from external system (if available)
&V4&
&V2&&V3&

How to fix this error?

Depending on the error description, check whether the configuration of
the SAPconnect node matches the specification of the service provider.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XS840 - No delivery to & because pager/SMS service returned an error ?

  The SAP error message XS840 indicates that there was an issue with the delivery of a message to a specified recipient due to a failure in the pager or SMS service. This error can occur in various SAP applications that utilize messaging services for notifications, alerts, or other communications.
  Cause:
  The error can be caused by several factors, including:
  
  Configuration Issues: Incorrect configuration of the SMS or pager service in the SAP system.
  Service Availability: The external SMS or pager service may be down or experiencing issues.
  Network Problems: There may be network connectivity issues preventing the SAP system from reaching the SMS or pager service.
  Recipient Issues: The recipient's phone number or pager ID may be incorrect or not properly formatted.
  Quota Limits: The SMS or pager service may have reached its quota limit for sending messages.
  Authentication Issues: There may be authentication problems with the SMS or pager service, such as invalid credentials.
  
  Solution:
  To resolve the XS840 error, you can take the following steps:
  
  
  Check Configuration: Verify the configuration settings for the SMS or pager service in the SAP system. Ensure that all parameters, such as service provider details, authentication credentials, and recipient formats, are correct.
  
  
  Test Service Availability: Check if the SMS or pager service is operational. You can do this by trying to send a test message directly through the service provider's interface.
  
  
  Network Connectivity: Ensure that there are no network issues preventing the SAP system from connecting to the SMS or pager service. You can perform network diagnostics to check connectivity.
  
  
  Validate Recipient Information: Double-check the recipient's phone number or pager ID for accuracy. Ensure that it is in the correct format required by the service.
  
  
  Monitor Quota Limits: If applicable, check if the SMS or pager service has any quota limits and whether those limits have been reached.
  
  
  Review Logs: Look at the SAP application logs for more detailed error messages that may provide additional context about the failure.
  
  
  Contact Service Provider: If the issue persists, consider reaching out to the SMS or pager service provider for assistance. They may have insights into service outages or specific errors related to your account.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the XS840 error.
  Documentation: Review the documentation for the specific SAP application you are using to understand how it integrates with SMS or pager services.
  Support Forums: Consider visiting SAP community forums or support channels for additional help from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the XS840 error in your SAP system.