How To Fix XS802 - No delivery to &, as recipient unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 802

• Message text: No delivery to &, as recipient unknown

What causes this issue?

The message from the node could not be delivered to recipient &V1& as
the recipient is unknown.

System Response

Processing was ended normally.
Additional information of the node used (in the system language of the
node):
&V4&

How to fix this error?

Check the recipient address, correct if necessary and send the message
to the correct address.
If the node is an SAP system, the address &V1& is not contained in
address management or SAPoffice exception management. In this case, you
should maintain the address here.
If the node is not an SAP system, you must maintain the address in the
appropriate system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XS802 - No delivery to &, as recipient unknown ?

  The SAP error message XS802 "No delivery to &, as recipient unknown" typically occurs in the context of SAP's messaging or email functionalities. This error indicates that the system is unable to deliver a message or notification to a specified recipient because the recipient is not recognized or does not exist in the system.
  Causes:
  
  Invalid Recipient Address: The recipient's email address or user ID may be incorrect or misspelled.
  User Not Defined: The recipient may not be defined in the SAP system or may not have the necessary authorizations.
  Inactive User: The user account may be inactive or locked.
  Configuration Issues: There may be issues with the configuration of the SAPconnect settings or the mail server.
  Missing User in Communication: The user may not be assigned to the relevant communication channels or roles.
  
  Solutions:
  
  
  Verify Recipient Information:
  
  Check the email address or user ID for typos or errors.
  Ensure that the recipient is a valid user in the SAP system.
  
  
  
  Check User Status:
  
  Go to transaction code SU01 to check if the user exists and is active.
  Ensure that the user is not locked or inactive.
  
  
  
  Review SAPconnect Configuration:
  
  Use transaction code SCOT to check the configuration of SAPconnect.
  Ensure that the mail server settings are correct and that the system can communicate with the mail server.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to receive messages or notifications.
  Check roles and profiles assigned to the user.
  
  
  
  Test Email Functionality:
  
  Send a test email to the recipient to see if the issue persists.
  Check the SAP application logs for any additional error messages that may provide more context.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to the specific version of SAP you are using for any known issues or patches.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests (to check the status of sent messages)
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the cause of the XS802 error message in your SAP system.