How To Fix XS709 - Recipient refuses to accept the message

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 709

• Message text: Recipient refuses to accept the message

What causes this issue?

Recipient &V1& refuses to accept the message.

System Response

Processing was ended normally.
Additional information of the node used (in the system language of the
node):
&V4&

How to fix this error?

No action is necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XS709 - Recipient refuses to accept the message ?

  The SAP error message XS709, "Recipient refuses to accept the message," typically occurs in the context of SAP's messaging system, particularly when using the SAP Cloud Platform or SAP HANA XS (Extended Services). This error indicates that the recipient system or service is rejecting the message being sent from the sender system.
  Causes:
  
  
  Recipient Configuration Issues: The recipient system may not be configured to accept messages from the sender. This could be due to incorrect endpoint URLs, authentication issues, or misconfigured service settings.
  
  
  Network Issues: There may be network connectivity problems between the sender and recipient systems, such as firewalls blocking the message or incorrect routing.
  
  
  Message Format or Content: The message being sent may not conform to the expected format or may contain invalid data that the recipient cannot process.
  
  
  Service Availability: The recipient service may be down or not available at the time the message is sent.
  
  
  Authorization Issues: The sender may not have the necessary permissions to send messages to the recipient.
  
  
  Solutions:
  
  
  Check Configuration: Verify the configuration settings of the recipient system. Ensure that the endpoint URL is correct and that the service is properly set up to accept messages.
  
  
  Network Troubleshooting: Check for any network issues that may be preventing communication between the systems. This includes checking firewall settings, network routes, and ensuring that both systems can reach each other.
  
  
  Validate Message Content: Ensure that the message being sent is in the correct format and contains valid data. You may need to refer to the recipient's API documentation to confirm the expected message structure.
  
  
  Service Status: Check the status of the recipient service to ensure it is running and available. If the service is down, you may need to wait until it is restored.
  
  
  Review Authorization: Ensure that the sender has the necessary permissions to send messages to the recipient. This may involve checking user roles and authorizations in both systems.
  
  
  Logs and Monitoring: Review logs on both the sender and recipient systems for any additional error messages or warnings that could provide more context about the failure.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific services you are using, as it may provide additional insights into common issues and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can offer solutions or workarounds.
  Support Tickets: If the issue persists and you have access to SAP support, consider opening a support ticket for further assistance.
  
  By systematically addressing these potential causes, you should be able to resolve the XS709 error and successfully send messages between your SAP systems.