How To Fix XS394 - Fax number starts with '&1', therefore no fax number conversion

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 394

• Message text: Fax number starts with '&1', therefore no fax number conversion

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message XS394 - Fax number starts with '&1', therefore no fax number conversion ?

  The SAP error message XS394 indicates that there is an issue with the fax number format being used in the system. Specifically, the error message states that the fax number starts with a character or string that is not valid for fax number conversion, which is typically expected to be numeric.
  Cause:
  
  Invalid Characters: The fax number may contain invalid characters or symbols (e.g., letters, special characters) that are not recognized by the fax processing system.
  Incorrect Formatting: The fax number may not be formatted correctly according to the expected standards (e.g., missing country code, incorrect length).
  Configuration Issues: There may be configuration settings in the SAP system that are not set up to handle the fax number correctly.
  
  Solution:
  
  Check the Fax Number: Review the fax number that is causing the error. Ensure that it contains only numeric characters and is formatted correctly. Remove any invalid characters or symbols.
  Correct Formatting: Ensure that the fax number includes the appropriate country code and follows the expected format for fax numbers in your region.
  SAP Configuration: If the issue persists, check the configuration settings related to fax processing in SAP. This may involve reviewing the settings in transaction codes related to output management or communication methods.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on valid fax number formats and configurations.
  Testing: After making corrections, test the fax sending process again to ensure that the error is resolved.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on fax number handling.
  Output Management: Familiarize yourself with the output management settings in SAP, as these can affect how fax numbers are processed.
  User Roles: Ensure that the user roles and permissions are correctly set up to allow for fax processing.
  
  If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.