How To Fix XS096 - The SMTP node does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 096

• Message text: The SMTP node does not exist

What causes this issue?

The SMTP node was not found.
The SMTP node only exists once in the system. It is delivered by SAP
when the SAP System is installed or upgraded. It can be created or
deleted from the user interface.
The SMTP node may be missing as a result of manual intervention in the
SAPconnect tables or an error arising from installation, upgrade, or a
client copy.

System Response

The action was terminated.

How to fix this error?

Inform your system administrator.

Procedure for System Administrators

Contact the SAP hotline.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XS096 - The SMTP node does not exist ?

  The SAP error message XS096, which states "The SMTP node does not exist," typically occurs in the context of SAP systems when there is an issue with the configuration of the SMTP (Simple Mail Transfer Protocol) settings. This error indicates that the system is unable to find the specified SMTP node, which is necessary for sending emails.
  Causes:
  
  Missing SMTP Configuration: The SMTP node may not be configured in the SAP system.
  Incorrect Node Name: The name of the SMTP node specified in the configuration might be incorrect or misspelled.
  Network Issues: There could be network connectivity issues preventing the SAP system from reaching the SMTP server.
  Authorization Issues: The user or service account may not have the necessary permissions to access the SMTP node.
  System Settings: The SMTP settings in the SAP system may not be properly set up or may have been changed.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Verify that the SMTP node is correctly configured. Ensure that the node is active and that all required parameters (like the SMTP server address, port, etc.) are correctly set.
  
  
  
  Verify Node Name:
  
  Ensure that the name of the SMTP node you are trying to use is correct. Check for any typos or incorrect entries.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the SMTP server. This can help identify any network-related issues.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account used by the SAP system has the necessary permissions to send emails through the SMTP server.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction code SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Restart Services:
  
  Sometimes, restarting the SAP services or the SMTP service can resolve temporary issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes for any specific configurations or known issues related to your version of SAP.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to SMTP configuration.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Administrator: If you are not the system administrator, it may be necessary to involve them to make changes to the SMTP configuration or to check server settings.
  
  By following these steps, you should be able to diagnose and resolve the XS096 error in your SAP system.