How To Fix XMS_ADM827 - Queue &1 is hanging and not responding

SAP Error Message - Details

• Message type: E = Error

• Message class: XMS_ADM - XMS - Administration

• Message number: 827

• Message text: Queue &1 is hanging and not responding

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message XMS_ADM827 - Queue &1 is hanging and not responding ?

  The SAP error message XMS_ADM827 indicates that a queue in the SAP system is hanging and not responding. This can occur in various scenarios, particularly in systems that utilize the SAP Advanced Message Queuing Protocol (AMQP) or similar messaging services. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Network Issues: Connectivity problems between the SAP system and the message queue can lead to hanging queues.
  Resource Exhaustion: The system may be running out of resources (CPU, memory, etc.), causing the queue to hang.
  Configuration Errors: Incorrect configuration settings for the message queue or the SAP system can lead to communication issues.
  Deadlocks: Processes may be deadlocked, preventing the queue from processing messages.
  High Load: A sudden spike in message volume can overwhelm the queue, causing it to hang.
  Queue Corruption: The queue itself may be corrupted or in an inconsistent state.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the SAP system and the message queue.
  Monitor System Resources: Use monitoring tools to check CPU, memory, and disk usage. If resources are low, consider scaling up or optimizing resource usage.
  Review Configuration: Verify the configuration settings for both the SAP system and the message queue. Ensure they are correctly set up according to best practices.
  Restart the Queue: If possible, restart the message queue service to clear any temporary issues.
  Check for Deadlocks: Use transaction codes like SM50 or SM66 to monitor active processes and identify any deadlocks. Resolve them as necessary.
  Analyze Logs: Check the SAP application logs (transaction SLG1) and the message queue logs for any error messages or warnings that could provide more context.
  Increase Queue Capacity: If the queue is frequently overwhelmed, consider increasing its capacity or optimizing the message processing logic.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error or provide patches and updates.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SMQ1 (for outbound queues) and SMQ2 (for inbound queues) to monitor and manage queues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  Documentation: Review SAP documentation related to message queues and the specific technology you are using (e.g., AMQP, JMS) for additional troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the XMS_ADM827 error message.