How To Fix XM011 - General log off

SAP Error Message - Details

• Message type: E = Error

• Message class: XM - XMI interface and SMAPIS messages to XMI log

• Message number: 011

• Message text: General log off

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message XM011 - General log off ?

  The SAP error message XM011, which indicates a "General log off," typically occurs when a user session is terminated unexpectedly. This can happen for various reasons, including network issues, system timeouts, or user inactivity. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Network Issues: Intermittent network connectivity can lead to session drops.
  Session Timeout: SAP systems often have session timeout settings that log users off after a period of inactivity.
  System Configuration: Certain configurations in the SAP system may lead to automatic log-offs.
  User Inactivity: If a user does not interact with the system for a specified duration, they may be logged off automatically.
  Resource Limitations: If the SAP server is under heavy load or if there are resource constraints, it may terminate sessions.
  Client-Side Issues: Problems with the user's device or browser (if using SAP GUI for HTML) can also cause disconnections.
  
  Solutions:
  
  Check Network Connection: Ensure that your network connection is stable. If using Wi-Fi, consider switching to a wired connection.
  Increase Session Timeout: If you have access to system settings, consider increasing the session timeout duration. This can usually be done by an SAP Basis administrator.
  Log in Again: Simply logging back into the system may resolve the issue temporarily.
  Check System Load: If the SAP system is under heavy load, it may be necessary to optimize performance or increase resources.
  Review SAP Notes: Check SAP Notes for any known issues or patches related to session management or log-off errors.
  Contact IT Support: If the issue persists, it may be necessary to contact your IT support team or SAP Basis team for further investigation.
  
  Related Information:
  
  SAP Basis Administration: Understanding how session management works in SAP can help in troubleshooting these issues.
  SAP GUI Settings: Users can adjust settings in the SAP GUI to manage session behavior.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have experienced similar issues.
  System Logs: Reviewing system logs (transaction SM21) can provide additional context on why the log-off occurred.
  
  If the problem continues after trying the above solutions, it may be necessary to conduct a deeper analysis of the system and user environment.