How To Fix XM009 - General logon

SAP Error Message - Details

• Message type: E = Error

• Message class: XM - XMI interface and SMAPIS messages to XMI log

• Message number: 009

• Message text: General logon

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message XM009 - General logon ?

  The SAP error message XM009, which indicates a "General logon" issue, typically arises when there are problems related to user authentication or session management in the SAP system. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Invalid Credentials: The user may be entering incorrect username or password.
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Expired Password: The user's password may have expired and needs to be reset.
  User Authorization Issues: The user may not have the necessary authorizations to log in.
  Network Issues: There may be connectivity problems between the client and the SAP server.
  System Configuration: Issues with the SAP system configuration or profile parameters can also lead to logon problems.
  Client-Specific Issues: The client may not be properly configured or may be down.
  
  Solutions:
  
  Check Credentials: Ensure that the username and password are entered correctly. If necessary, reset the password.
  Unlock User Account: If the account is locked, an administrator can unlock it using transaction code SU01.
  Reset Password: If the password has expired, the user should reset it using the appropriate method (e.g., through the SAP GUI or via a password reset tool).
  Check Authorizations: Verify that the user has the necessary authorizations to log in to the system.
  Network Troubleshooting: Check the network connection and ensure that the SAP server is reachable.
  Review System Logs: Check the system logs (transaction SM21) for any related error messages that could provide more context.
  Consult Basis Team: If the issue persists, consult the SAP Basis team to review system configuration and user profiles.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SM21: System Log
  SU53: Display Authorization Check
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to logon problems.
  Documentation: Refer to SAP Help documentation for detailed information on user management and authentication processes.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult SAP support for further assistance.