How To Fix XE017 - Tracking number & does not exist in the system

SAP Error Message - Details

• Message type: E = Error

• Message class: XE - Express Delivery Company Interface

• Message number: 017

• Message text: Tracking number & does not exist in the system

What causes this issue?

The <DS:DE.TRACKN>tracking number</> you entered was not found.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose a valid tracking number.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XE017 - Tracking number & does not exist in the system ?

  The SAP error message XE017, which states "Tracking number & does not exist in the system," typically occurs in the context of logistics and inventory management, particularly when dealing with tracking numbers for shipments or deliveries. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Incorrect Tracking Number: The tracking number entered may be incorrect or mistyped.
  Tracking Number Not Created: The tracking number may not have been generated or created in the system yet.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP.
  Document Deletion: The document associated with the tracking number may have been deleted or archived.
  Authorization Issues: The user may not have the necessary permissions to view the tracking number.
  
  Solutions:
  
  Verify Tracking Number: Double-check the tracking number for any typographical errors. Ensure that it is entered correctly.
  Check Document Status: Ensure that the document associated with the tracking number is still active and has not been deleted or archived.
  Create Tracking Number: If the tracking number has not been created, ensure that the relevant processes (like shipment creation) are completed correctly to generate the tracking number.
  Data Synchronization: If the tracking number is supposed to exist but does not, check for any data synchronization issues between different systems or modules. You may need to run a synchronization job or check for any errors in the data transfer.
  User Authorization: Ensure that the user has the necessary permissions to access the tracking number. If not, contact your SAP administrator to grant the required access.
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to the module you are working with (e.g., SAP MM, SAP SD).
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in tracking shipments or deliveries, such as VL03N (Display Outbound Delivery) or VT03N (Display Shipment).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this error.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the XE017 error and implement a solution to resolve it.