How To Fix X3021 - Characteristic Value & not found

SAP Error Message - Details

• Message type: E = Error

• Message class: X3 - Matrix processing message - English

• Message number: 021

• Message text: Characteristic Value & not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message X3021 - Characteristic Value & not found ?

  The SAP error message X3021, which states "Characteristic Value & not found," typically occurs in the context of SAP Variant Configuration (VC) or when dealing with characteristics in the SAP system. This error indicates that the system is unable to find a specific characteristic value that is expected in the configuration or master data.
  Cause:
  
  Missing Characteristic Value: The characteristic value that is being referenced does not exist in the system. This could be due to data entry errors or because the value has not been created in the system.
  Incorrect Configuration: The configuration of the material or product may be incorrect, leading to a reference to a non-existent characteristic value.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing links between characteristics and their values.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access certain characteristic values.
  
  Solution:
  
  Check Characteristic Values: Verify that the characteristic value exists in the system. You can do this by navigating to the relevant characteristic in the SAP configuration (transaction code CT04 for characteristics).
  Create Missing Values: If the characteristic value is indeed missing, you may need to create it. This can be done in the same transaction (CT04) by adding the required value to the characteristic.
  Review Configuration Settings: Ensure that the configuration settings for the material or product are correct. Check the configuration profile and ensure that all required characteristics and their values are properly defined.
  Data Consistency Check: Run consistency checks on the master data to identify any discrepancies. You can use transaction codes like CU50 (for configuration) to check for inconsistencies.
  Authorization Check: Ensure that the user has the necessary authorizations to access the characteristic values. This may involve checking user roles and permissions in the SAP system.
  Consult Documentation: If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  CT04: Create/Change Characteristic
  CU50: Configuration Profile
  CU60: Display Configuration Profile
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the X3021 error and implement a solution to resolve it.