How To Fix WZRE_RETURN005 - Item quantity &1 &2 is greater than the returns order quantity &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: WZRE_RETURN - Returns Messages

• Message number: 005

• Message text: Item quantity &1 &2 is greater than the returns order quantity &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZRE_RETURN005 - Item quantity &1 &2 is greater than the returns order quantity &3 &4 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZRE_RETURN005
  
  Text: Item quantity &1 &2 is greater than the returns order quantity &3 &4
  
  Cause:
  This error occurs during the processing of a returns order in SAP (typically in the Sales and Distribution module). It indicates that the quantity you are trying to return for a particular item (&1 = item number, &2 = quantity entered) exceeds the originally ordered quantity for that item (&3 = item number, &4 = original order quantity).
  In other words, the system is preventing you from returning more items than were originally sold or ordered.
  
  Explanation:
  
  When creating or processing a returns order, SAP checks the quantity of items being returned against the quantity that was originally ordered and delivered.
  If the return quantity exceeds the original order quantity, SAP throws this error to maintain data consistency and prevent incorrect inventory or financial postings.
  
  
  Solution:
  
  
  Check the Return Quantity:
  
  Verify the quantity you entered for the return item.
  Ensure it does not exceed the quantity that was originally ordered and delivered.
  
  
  
  Check the Original Order:
  
  Review the original sales order or delivery document to confirm the quantity that was sold.
  Use transaction codes like VA03 (Display Sales Order) or VL03N (Display Delivery) to check the original quantities.
  
  
  
  Adjust the Return Quantity:
  
  Modify the return order item quantity to be less than or equal to the original order quantity.
  
  
  
  Partial Returns:
  
  If you want to return items in multiple batches, ensure that the cumulative return quantity does not exceed the original order quantity.
  
  
  
  Check for Previous Returns:
  
  If previous returns have already been processed for this order item, the system will consider those quantities as well.
  Use transaction VA05 or check return documents to see if returns have already been posted.
  
  
  
  If the Quantity is Correct:
  
  If you believe the quantity should be allowed (e.g., due to a business exception), consult with your SAP SD or MM consultant.
  Sometimes, customizing or user-exits might be adjusted to allow certain exceptions, but this is not standard practice.
  
  
  
  
  Related Information:
  
  Module: SAP SD (Sales and Distribution)
  Transaction Codes:  
  
  VA01 / VA02 / VA03 – Create/Change/Display Sales Order  
  VA01 / VA02 – Create/Change Returns Order  
  VL01N / VL02N / VL03N – Create/Change/Display Delivery  
  VA05 – List of Sales Orders  
  
  
  Tables:  
  
  VBAK (Sales Document: Header Data)  
  VBAP (Sales Document: Item Data)  
  VBRK / VBRP (Billing Document Header/Item)  
  
  
  Notes:  
  
  This error helps maintain data integrity in returns processing.  
  Always ensure that returns are processed against valid and existing sales orders.
  
  
  
  
  If you need further assistance, please provide the context of the transaction you are performing or the document numbers involved.