How To Fix WZ853 - No agent found

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 853

• Message text: No agent found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WZ853 - No agent found ?

  Certainly! Here's detailed information about the SAP error message WZ853 No agent found:
  
  SAP Error Message: WZ853 No agent found
  
  Cause:
  The error WZ853 No agent found typically occurs in the SAP Workflow environment. It means that the workflow step or task cannot find a responsible agent (user or organizational unit) to process the work item.
  This usually happens because:
  
  The workflow step is assigned to an agent that does not exist or is not maintained.
  The organizational assignment or role for the agent is missing or incorrect.
  The agent determination rule or method is not properly configured or returns no results.
  The user or organizational unit has been deleted or is inactive.
  The workflow container does not have the necessary data to determine the agent.
  
  
  Where it occurs:
  
  In SAP Business Workflow when a task or step is triggered and the system tries to find the responsible agent.
  During workflow execution, when the system tries to send a work item to an agent.
  In transaction SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Analysis) when analyzing workflow errors.
  
  
  Solution:
  To resolve the WZ853 No agent found error, follow these steps:
  
  
  Check Agent Assignment:
  
  Verify the agent assignment for the workflow step in the workflow builder (transaction SWDD).
  Ensure that the agent assignment rule or method is correctly defined and returns valid agents.
  
  
  
  Check Organizational Data:
  
  Verify that the organizational unit or position assigned as agent exists and is active.
  Use transaction PPOME or PO13 to check organizational assignments.
  
  
  
  Check User Master Data:
  
  Ensure the user assigned as agent exists and is not locked or deleted.
  Use transaction SU01 to check user status.
  
  
  
  Check Agent Determination Method:
  
  If the agent is determined dynamically via a method or rule, debug or test the method to ensure it returns a valid agent.
  Check the workflow container elements used for agent determination to ensure they contain correct data.
  
  
  
  Check Workflow Container:
  
  Verify that the workflow container has the necessary data to determine the agent.
  Use transaction SWI1 to analyze the work item and check container values.
  
  
  
  Reassign or Maintain Agents:
  
  If the agent is missing, assign a valid user or organizational unit.
  If the agent is determined by a rule, adjust the rule or provide fallback agents.
  
  
  
  Test the Workflow:
  
  After corrections, test the workflow to ensure the agent is found and the work item is processed.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD – Workflow Builder (to check workflow steps and agent assignments)
  SWI1 – Work Item Selection (to analyze work items)
  SWI2_FREQ – Work Item Analysis
  SU01 – User Maintenance
  PPOME / PO13 – Organizational Management
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow agent determination issues.
  Example: SAP Note 0000000 (replace with actual note number if known)
  
  
  
  Common Scenarios:
  
  Workflow step assigned to a position or organizational unit that no longer exists.
  Agent determination method returns empty due to missing container data.
  User locked or deleted in the system.
  
  
  
  
  Summary:
  WZ853 No agent found means the workflow cannot find a responsible user or organizational unit to process a task. The fix involves verifying and correcting agent assignments, organizational data, user master data, and agent determination logic.
  
  If you need help debugging the agent determination method or further assistance, feel free to ask!