How To Fix WZ318 - Work item & cannot be completed

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 318

• Message text: Work item & cannot be completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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• What is the cause and solution for SAP error message WZ318 - Work item & cannot be completed ?

  SAP Error Message:
  
  WZ318 Work item & cannot be completed
  
  Cause:
  This error typically occurs in SAP Workflow when a work item cannot be completed due to one or more of the following reasons:
  
  The work item is already processed or deleted.
  The work item is locked or in an inconsistent state.
  The user trying to complete the work item does not have the necessary authorization.
  The workflow container or task associated with the work item is in an invalid state.
  There is a system or configuration issue preventing the completion of the work item.
  
  
  Explanation:
  In SAP Workflow, a work item represents a task assigned to a user or a group. When a user tries to complete a work item (e.g., approve a request), the system checks the status and validity of the work item. If the work item is no longer valid or cannot be processed due to the reasons above, the system throws the WZ318 error.
  
  Solution:
  
  
  Check Work Item Status:
  
  Use transaction SWI1 or SWI5 to search for the work item.
  Verify if the work item is still active or already completed/deleted.
  
  
  
  Check User Authorization:
  
  Ensure the user has the required authorizations to complete the work item.
  Check roles and authorizations related to workflow tasks.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI2_FREQ or SWI2_DIAG to analyze workflow logs and errors.
  Look for inconsistencies or errors related to the work item.
  
  
  
  Unlock or Reset Work Item:
  
  If the work item is locked, try to unlock it using transaction SWUS or program RSWBOI00.
  Sometimes, restarting or resetting the workflow instance helps.
  
  
  
  Check Workflow Configuration:
  
  Verify the workflow definition and task configuration.
  Ensure that the workflow container elements and task settings are correct.
  
  
  
  Technical Analysis:
  
  Debug the workflow processing if necessary.
  Check for any custom code or user exits that might interfere with work item completion.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes using the error message or workflow task.
  Apply any recommended patches or corrections.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  SWI1 – Work Item Selection
  SWI5 – Work Item Display
  SWI2_FREQ – Workflow Log (Error Analysis)
  SWI2_DIAG – Workflow Diagnosis
  SWUS – Unlock Work Item
  
  
  
  SAP Help:
  
  SAP Workflow documentation on work item processing.
  Authorization concepts for workflow tasks.
  
  
  
  Common SAP Notes:
  
  Check SAP Service Marketplace for notes related to WZ318 or workflow errors.
  
  
  
  
  Summary:
  The WZ318 error indicates that a workflow work item cannot be completed due to its invalid or locked state, authorization issues, or configuration problems. The resolution involves checking the work item status, user authorizations, workflow logs, and configuration, and applying necessary corrections or unlocking the work item.
  
  If you provide the specific context or transaction where this error occurs, I can help with more targeted troubleshooting steps.