How To Fix WZ314 - Work item & cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 314

• Message text: Work item & cannot be locked

Self-Explanatory Message

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• What is the cause and solution for SAP error message WZ314 - Work item & cannot be locked ?

  SAP Error Message:
  
  WZ314 Work item & cannot be locked
  
  Cause:
  This error occurs when a workflow work item cannot be locked for processing because it is already locked by another user or process. In SAP Workflow, work items are locked to ensure that only one user or process can work on them at a time. If a lock cannot be obtained, the system raises this error.
  Common reasons include:  
  
  The work item is currently being processed by another user or background job.  
  A previous process did not release the lock properly (e.g., due to a system crash or timeout).  
  Deadlocks or inconsistencies in the workflow runtime environment.
  
  
  Solution:
  
  
  Check who holds the lock:
  
  Use transaction SWI1 (Work Item Selection) or SWI5 (Work Item Display) to find the work item and check its status.  
  
  
  Release the lock manually:  
  
  If the work item is locked due to a stuck process, you can try to unlock it using transaction SWI2_FREQ (Work Item Processing) or by restarting the workflow runtime.  
  Sometimes, restarting the SAP work process or the workflow runtime environment can clear stale locks.
  
  
  
  Use transaction SWWL (Workflow Log):
  
  Check the workflow log for errors or stuck steps that might cause the lock to persist.
  
  
  Check for background jobs:
  
  If a background job is processing the work item, wait for it to complete or check if it is stuck.
  
  
  System Admin Actions:  
  
  If the lock is not released, a system administrator might need to use transaction SM12 (Lock Entries) to find and delete the lock entry related to the work item.  
  Be cautious when deleting locks manually to avoid data inconsistencies.
  
  
  
  Review workflow design:
  
  If this error happens frequently, review the workflow design to ensure proper handling of locks and avoid long-running or stuck work items.
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  SWI1 – Work Item Selection  
  SWI5 – Work Item Display  
  SWI2_FREQ – Work Item Processing  
  SWWL – Workflow Log  
  SM12 – Lock Entries  
  
  
  
  SAP Notes:
  
  Search SAP Support Portal for notes related to "WZ314" or "work item cannot be locked" for specific patches or known issues.
  
  
  Workflow Runtime:
  
  The workflow runtime environment manages locks on work items to ensure consistency. Understanding how locks are handled can help prevent this error.
  
  
  
  If the problem persists after these steps, consider raising a support ticket with SAP, providing details of the workflow, work item, and system logs.