How To Fix WZ010 - No agents found

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 010

• Message text: No agents found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WZ010 - No agents found ?

  SAP Error Message:
  
  WZ010 No agents found
  
  Cause:
  The error message WZ010 No agents found typically occurs in the SAP Workflow environment. It means that the workflow step or task could not find any agents (users or organizational units) responsible for processing the work item. In other words, the system tried to determine who should receive the workflow task, but no valid agents were found based on the agent assignment rules.
  Common reasons include:
  
  The agent assignment rule is not maintained or is incorrect.
  The organizational structure or user master data is incomplete or missing.
  The workflow container does not have the required data to determine the agent.
  The responsible user or organizational unit is inactive or locked.
  The workflow step is configured to find agents via a rule or method that returns no results.
  
  
  Solution:
  To resolve the WZ010 No agents found error, follow these steps:
  
  
  Check Agent Assignment:
  
  Go to the workflow step where the error occurs.
  Verify the agent assignment method (e.g., rule, organizational management, user decision).
  Ensure that the rule or method used to determine agents is correctly defined and returns valid agents.
  
  
  
  Verify Organizational Data:
  
  Check if the organizational units, positions, or users involved in the agent assignment exist and are active.
  Use transaction PPOME or PO13 to check organizational management data.
  Ensure that the users are not locked or deleted (use transaction SU01).
  
  
  
  Check Workflow Container:
  
  Verify that the workflow container has the necessary data to determine the agent.
  Use transaction SWI1 or SWIA to analyze the workflow and check container values.
  
  
  
  Test Agent Determination:
  
  Use transaction PFTC to test the agent assignment rule or method.
  Run the rule manually to see if it returns any agents.
  
  
  
  Adjust or Maintain Agent Assignment:
  
  If the rule is missing or incorrect, create or correct the rule in transaction PFAC.
  If the agent is determined via organizational management, ensure the organizational structure is properly maintained.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI1 or SWI2_FREQ to check workflow logs and identify the exact step and reason for no agents found.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD – Workflow Builder (to check workflow steps and agent assignment)
  PFTC – Task Maintenance (to check agent assignment rules)
  PFAC – Agent Assignment Rule Maintenance
  SWI1 – Workflow Log Analysis
  SU01 – User Maintenance
  PPOME – Organizational Management
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow agent determination issues.
  Example: SAP Note 0000000 (replace with actual note number if known)
  
  
  
  Documentation:
  
  SAP Help Portal: Workflow Agent Determination
  SAP Workflow Administration Guide
  
  
  
  
  Summary:
  The WZ010 No agents found error means the workflow cannot find a responsible user or organizational unit to assign the task. Fixing it involves verifying and correcting the agent assignment rules, organizational data, and workflow container data to ensure valid agents are determined for the workflow step.