How To Fix WZ007 - Approval of request could not be reversed

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 007

• Message text: Approval of request could not be reversed

What causes this issue?

The rejected form cannot be written back to the database. The form
therefore remains in the database in its old state.

System Response

The approval of the form was not reversed.

How to fix this error?

It may be a temporary database error. Try saving again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ007 - Approval of request could not be reversed ?

  SAP Error Message:
  
  WZ007 - Approval of request could not be reversed
  
  Cause:
  This error typically occurs in SAP Workflow or SAP Change Request Management (ChaRM) scenarios when an attempt is made to reverse or withdraw an approval for a request (such as a transport request, change document, or workflow task), but the system cannot perform this action. The reasons can include:
  
  The approval status is already finalized or locked and cannot be changed.
  The workflow or change request is in a status that does not allow reversal of approval.
  The user does not have the necessary authorization to reverse the approval.
  The underlying object (e.g., transport request, change document) has been moved to a stage where approval reversal is not possible (e.g., already imported or released).
  Technical inconsistencies or missing configuration in the workflow or change management process.
  
  
  Solution:
  To resolve the error WZ007, consider the following steps:
  
  
  Check the Status of the Request:
  
  Verify the current status of the request or workflow task.
  Ensure it is in a status that allows approval reversal (e.g., not already released or completed).
  
  
  
  Authorization Check:
  
  Confirm that the user attempting the reversal has the required authorizations.
  Check roles and authorizations related to workflow and change management.
  
  
  
  Workflow/Change Management Configuration:
  
  Review the workflow or change management customizing to ensure that reversal of approval is allowed for the specific request type.
  Check if any exit or BAdI implementations are restricting reversal.
  
  
  
  Technical Checks:
  
  Look for any inconsistencies in the workflow logs or change request logs.
  Use transaction codes like SWI1 (Workflow log) or CRMD_ORDER (Change Request Management) to analyze the request.
  
  
  
  Manual Intervention:
  
  If the system does not allow reversal due to status, consider if a new request or approval is needed.
  In some cases, a basis or workflow administrator may need to reset the status manually (not recommended unless fully understood).
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes using the error message or related keywords.
  If the problem persists, raise a support ticket with SAP including detailed logs and steps to reproduce.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 - Workflow log analysis
  SWDD - Workflow Builder (for checking workflow definitions)
  CRMD_ORDER - Change Request Management
  SE91 - Message maintenance (to check message WZ007 details)
  
  
  
  Common Scenarios:
  
  Change Request Management (ChaRM) in SAP Solution Manager
  Transport request approval workflows
  Custom workflows with approval steps
  
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes related to WZ007 or approval reversal issues in workflows or ChaRM.
  
  
  
  
  If you provide more context (e.g., which module or process you are working with), I can help tailor the solution further.