How To Fix WZ005 - Request could not be approved

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 005

• Message text: Request could not be approved

What causes this issue?

The approved form cannot be written to the database. The form therefore
remains in the database in its old state.

System Response

The form cannot be approved (unless it has already been approved).

How to fix this error?

The problem may be caused by a temporary database error. Try saving
again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ005 - Request could not be approved ?

  SAP Error Message:
  
  WZ005 - Request could not be approved
  
  Cause:
  The error message WZ005 typically occurs in SAP Workflow or Change Request Management (ChaRM) scenarios when a request (such as a transport request, change request, or approval request) cannot be approved due to one or more of the following reasons:
  
  The request is not in a status that allows approval (e.g., it might already be approved, rejected, or locked).
  The user attempting the approval does not have the necessary authorization or role.
  The workflow or approval process is not correctly configured or has encountered an inconsistency.
  The request is linked to objects or tasks that are incomplete or in an inconsistent state.
  There might be a system or communication error preventing the approval from being processed.
  
  
  Solution:
  To resolve the WZ005 error, consider the following steps:
  
  
  Check Request Status:
  
  Verify the current status of the request in the system.
  Ensure it is in a status that allows approval (e.g., "In Approval" or "Waiting for Approval").
  
  
  
  Verify User Authorization:
  
  Confirm that the user trying to approve the request has the required roles and authorizations.
  Check roles related to workflow approvals or change management.
  
  
  
  Review Workflow Logs:
  
  Use transaction SWI1 or SWIA to check the workflow logs for errors or stuck tasks.
  Identify if the approval step is correctly triggered and if any errors are logged.
  
  
  
  Check Configuration:
  
  Review the workflow or change management configuration to ensure approval steps are correctly set up.
  Validate that the approval agents are correctly assigned.
  
  
  
  Check for Locks or Inconsistencies:
  
  Ensure the request is not locked by another user or process.
  Check for any inconsistencies in linked objects or tasks.
  
  
  
  System Logs and Dumps:
  
  Check system logs (SM21) and short dumps (ST22) for related errors that might provide more insight.
  
  
  
  Retry or Reset Approval:
  
  If possible, try to reset the approval step or restart the workflow.
  Sometimes withdrawing and resubmitting the request for approval can help.
  
  
  
  Consult SAP Notes:
  
  Search SAP Support Portal for notes related to message WZ005 for any known bugs or patches.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  SWI1 - Workflow Log
  SWIA - Work Item Administration
  SM21 - System Log
  ST22 - ABAP Dump Analysis
  ChaRM Transactions (e.g., CRMD_ORDER, CTS transactions)
  
  
  
  SAP Modules:
  
  Change Request Management (ChaRM)
  SAP Workflow
  Transport Management System (TMS)
  
  
  
  Common SAP Notes:
  
  Check SAP Notes related to workflow approval errors or ChaRM approval issues.
  Example search terms: "WZ005", "Request could not be approved", "Workflow approval error"
  
  
  
  
  If the problem persists after these checks, it may require deeper analysis by SAP Basis or Development teams, possibly involving debugging the workflow or approval process.