How To Fix WXCM018 - Master data hierarchy has changed

SAP Error Message - Details

• Message type: E = Error

• Message class: WXCM - Messages for Package CM_MAP

• Message number: 018

• Message text: Master data hierarchy has changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WXCM018 - Master data hierarchy has changed ?

  The SAP error message WXCM018: Master data hierarchy has changed typically occurs in the context of SAP Customer Management (SAP CRM) or SAP Hybris Marketing when there is a discrepancy or change detected in the master data hierarchy during data processing or synchronization.
  
  Cause
  
  Hierarchy Change in Master Data: The error arises when the system detects that the hierarchy structure of master data (such as business partners, organizational units, or product hierarchies) has been altered since the last synchronization or data load.
  Inconsistent or Outdated Data: The master data used in a process (e.g., marketing campaign, customer segmentation, or data replication) does not match the current hierarchy stored in the system.
  Data Synchronization Issues: Changes in the master data hierarchy have not been properly propagated or synchronized across connected systems or modules.
  Customizing or Configuration Changes: Modifications in the hierarchy setup or related customizing settings without corresponding updates in dependent processes.
  
  
  Solution
  
  
  Verify Master Data Hierarchy:
  
  Check the current master data hierarchy in the system (e.g., using transaction codes or CRM Web UI).
  Identify what changes have been made recently to the hierarchy.
  
  
  
  Re-Synchronize or Reload Master Data:
  
  Perform a full or incremental synchronization of master data between systems (e.g., between SAP ERP and SAP CRM).
  Use relevant data replication or synchronization tools (e.g., CRM Middleware, Data Replication Framework).
  
  
  
  Adjust Dependent Processes:
  
  If the hierarchy change is intentional, update any dependent processes, campaigns, or configurations to align with the new hierarchy.
  Re-run the affected processes after synchronization.
  
  
  
  Check Customizing and Configuration:
  
  Review customizing settings related to master data hierarchy.
  Ensure that any changes in hierarchy are reflected in the configuration.
  
  
  
  Clear Cache or Temporary Data:
  
  Sometimes, clearing caches or temporary data related to master data can help resolve inconsistencies.
  
  
  
  Consult SAP Notes and Documentation:
  
  Search for SAP Notes related to message WXCM018 for any patches or specific instructions.
  Example SAP Note: Check SAP Support Portal for notes related to WXCM018.
  
  
  
  
  Related Information
  
  Context: This error is common in SAP CRM Marketing, SAP Hybris Marketing, or any scenario where master data hierarchies are critical for segmentation, campaign management, or data replication.
  Transactions/Tools Involved:
  
  CRM Middleware (for data replication)
  Data Replication Framework (DRF)
  CRM Web UI for master data maintenance
  
  
  SAP Notes: Always check the latest SAP Notes for updates or bug fixes related to this error.
  Documentation: Refer to SAP Help Portal documentation on master data management and hierarchy handling in SAP CRM or SAP Hybris Marketing.
  
  
  If you provide more context (e.g., module, transaction, or scenario where the error occurs), I can give a more tailored solution.